Care & Maintenance
HOW TO CARE FOR OUR PRODUCTSAll products have a baked-on enamel coating. If it becomes necessary to clean the glass or metal, wipe with a soft, clean, damp cloth (For stubborn marks, first use a mild soap solution). Never use ammonia or ammonia-based glass or household cleaners to clean the glass or metal, nor abrasive cleaners. These will scratch the enamel and eventually the finish.
While a fire is burning keep the glass doors opened fully. The fire will burn with a more natural flame and more efficient combustion and the glass will not become dirty from swirling ashes. Excessively large or hot fires too close to the screen can cause the enamel coating on the metal surface to become discolored by excessive heat, which can also cause the glass to break. Burning with the glass door closed will void the warranty on the glass and finish.
Caution: acid and other chemicals are often used to clean new fireplaces and remove excessive mortar. Unless these are properly neutralized with a mild solution of household ammonia followed by a general rinse with water, highly caustic gasses and acid fumes will be emitted. These can eat away at the enamel coating and corrode metal surface. Acid damage is evidenced by corrosion (rust in the case of steel, copper spotting in the case of brass). Water accumulation on the floor of the firebox can also have the same effect. Acid/water damage is not covered by the warranty.
Near the ocean, even when outdoor options are specified, the usual precautionary measures should be taken to protect the enamel and the finish: Apply a coat of Carnauba wax or natural bee’s wax, maintaining regularly. Avoid heavy wax build-up that may trap dust or dirt. Buff the wax with a soft, clean dry cloth between and after applications.
Mesh curtains require dusting occasionally with a soft brush.